Shipping policy

Contact Us

If you have questions about your order or shipping, please contact us:

Please include your order number when contacting us so we can assist you more quickly.

Order Processing

Orders are typically processed within 1–3 business days after your payment has been confirmed.

Tracking Your Order

If tracking is available for your shipment, you will receive a tracking number by email after your order has been dispatched.

Please allow up to 48 hours for tracking information to update after receiving your shipping confirmation.

Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

If you notice an error in your shipping address, please contact us as soon as possible at cozyseatsstore@gmail.com.

We will do our best to update the address before the order ships, but we cannot guarantee changes once an order has entered processing or has been dispatched.

We are not responsible for orders delivered to an incorrect address provided by the customer.

Lost, Stolen, or Missing Packages

If your tracking information shows that your package has been delivered but you cannot locate it, please check around your property, ask household members or neighbors, and contact the shipping carrier.

If your package appears to be lost in transit, contact us at cozyseatsstore@gmail.com with your order number and we will help investigate the shipment.

We are not responsible for packages that are lost or stolen after the shipping carrier has confirmed successful delivery to the address provided at checkout.

Shipping Times

Estimated delivery times after your order has been dispatched are:

Domestic Shipping: Approximately 3–7 business days

International Shipping: Approximately 7–21 business days

Delivery times are estimates and may vary depending on your location, shipping carrier, customs processing, weather, holidays, or other circumstances outside our control.

Shipping Costs

Shipping costs are calculated and displayed at checkout before you complete your purchase.

We may occasionally offer free shipping promotions. Any requirements or restrictions related to these offers will be displayed on our website.

Damaged Packages

If your order arrives damaged, please contact us within [2 days] of delivery at [cozyseatsstore@gmail.com].

Please include your order number and clear photos of the damaged product and packaging so we can review the issue and determine the appropriate resolution.

International Orders, Customs, and Import Fees

International customers may be responsible for customs duties, import taxes, VAT, brokerage fees, or other charges imposed by their country.

These charges are determined by local authorities and are generally not included in the product price or shipping cost unless specifically stated at checkout.

Customers are responsible for understanding and paying any applicable customs or import charges.

Delayed Shipments

Although we work to ensure orders arrive within the estimated delivery timeframe, shipping delays can occasionally occur due to circumstances outside our control.

These may include customs delays, severe weather, carrier disruptions, holidays, natural disasters, or unusually high shipping volumes.

A shipping delay does not automatically mean that a package has been lost.

Returned or Refused Packages

If a package is returned to us because of an incorrect address, failed delivery attempt, refusal of delivery, or failure to collect the package, additional shipping charges may apply if the customer requests reshipment.

Any refund eligibility for returned packages will be handled according to our Return & Refund Policy.

Last Updated: September 9, 2026